Terms of service

These Terms and Conditions govern purchases and transactions made through zunqivar.com, operated by Guangzhou Xiangying E-commerce Co., Ltd. under the brand 𝒛𝒖𝒏𝒒𝒊𝒗𝒂𝒓™.

By placing an order through our website, you agree to the terms applicable to that transaction, subject to any mandatory consumer rights provided by law.

Please read these conditions carefully before submitting your order.

𝒛𝒖𝒏𝒒𝒊𝒗𝒂𝒓™ offers household goods and everyday essentials through our online store.

We aim to present product descriptions, images, specifications, and other relevant details clearly.

Customers should review the product information available before making a purchase.

Product appearance may vary slightly depending on screen settings, lighting, and display conditions.

Your statutory rights concerning inaccurate descriptions or defective products remain unaffected.

Product availability may change based on inventory and fulfillment conditions.

We make reasonable efforts to keep product availability information current.

If an ordered product becomes unavailable, we may contact you regarding the available options, including an appropriate refund where required.

To place an order, select the products you wish to purchase and proceed through the checkout process.

Before submitting your order, please review:

• Product names and quantities.
• Shipping and billing information.
• Product prices and the order total.
• Applicable taxes and shipping charges.
• Your selected payment method.

You are responsible for providing accurate information during checkout.

After an order is submitted, an order confirmation may be sent to the contact information provided during checkout.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that fulfillment has begun.

Orders may be subject to payment authorization, product availability, and reasonable verification checks.

If we are unable to fulfill an accepted order, we will address any payment already received in accordance with applicable law.

Product prices are displayed on our website and may change from time to time.

The final amount payable will be shown during checkout, including any applicable shipping charges or taxes.

Please verify the total amount before completing payment.

We may correct genuine pricing errors in accordance with applicable law and customer rights.

Customers may complete purchases using the payment methods displayed and available during checkout.

Payment methods may vary depending on the customer's location and the payment services enabled for the store.

Transactions may be subject to authorization and verification by the relevant payment service provider.

For additional information, please review our Payment & Security Policy .

Shipping arrangements depend on the delivery destination, order details, and available fulfillment services.

Relevant shipping information and any applicable delivery charges should be reviewed before completing an order.

Delivery estimates, where provided, may be affected by carrier operations, customs procedures, weather conditions, or other external factors.

For more information, please review our Shipping Policy .

Customers are responsible for providing accurate and complete shipping information during checkout.

Incorrect or incomplete addresses may result in delivery difficulties or delays.

If you notice an error in your shipping information, please contact customer support as soon as possible.

Address changes may not be possible after an order has entered fulfillment or shipping.

If you need to change or cancel an order, please contact customer support promptly.

We will review the request based on the order's current processing and fulfillment status.

Once an order has been prepared for shipment or dispatched, changes or cancellations may no longer be possible.

Any applicable post-delivery return options are addressed in our Return & Refund Policy.

Return and refund requests are handled according to our published Return & Refund Policy and applicable consumer protection laws.

If you wish to request a return, please contact our support team before sending any item back.

Eligibility may depend on the reason for the request, the condition of the product, and relevant legal requirements.

Please review our Return & Refund Policy for further information.

If a product arrives damaged, appears defective, or does not match your order, please contact our customer support team.

Include your order number, a description of the issue, and photographs where available.

We will review the information and explain the appropriate resolution options in accordance with applicable law.

Customers agree to provide accurate and complete information when placing an order or requesting customer assistance.

You must not use our store for fraudulent, unlawful, or unauthorized activities.

Customers are also responsible for reviewing product information and following relevant product usage instructions where provided.

From time to time, our website may display promotional pricing or discount offers.

Promotions may be subject to specific eligibility conditions, product restrictions, or stated promotional periods.

Any applicable promotion details should be reviewed before completing checkout.

Promotional terms do not override mandatory consumer rights.

Orders may be reviewed for legitimate fraud prevention and transaction security purposes.

Additional verification may be necessary when unusual transaction activity or payment authorization concerns are identified.

We may delay fulfillment or decline a transaction where reasonably necessary to address fraud or security concerns, subject to applicable law.

Personal information provided during checkout or customer support interactions is handled in accordance with our Privacy Policy and applicable data protection requirements.

For details about information collection, processing, and privacy rights, please review our Privacy Policy .

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control or from improper use of products contrary to supplied instructions.

Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded or restricted.

Customers retain any mandatory rights and remedies available under applicable consumer laws.

Certain circumstances outside our reasonable control may affect order processing or delivery.

These circumstances may include severe weather, transportation disruptions, customs delays, infrastructure failures, or other significant external events.

Where such events affect an order, we will address the situation in accordance with applicable legal obligations and consumer rights.

These Terms and Conditions are subject to applicable laws governing the relevant transaction.

Any mandatory consumer protection rules applicable in a customer's jurisdiction remain effective.

If you have a concern regarding an order or transaction, we encourage you to contact our support team so the matter can be reviewed.

Nothing in these terms removes legal rights or remedies that cannot be waived under applicable law.

We may update these Terms and Conditions to reflect changes in our operations, services, or legal requirements.

Updated terms will be published on this page.

Changes will apply in accordance with applicable law and will not improperly remove rights associated with completed purchases.

If you have questions about these Terms and Conditions, your order, payment, delivery, or after-sales support, please contact our customer service team.

Customer Support Email: service@zunqivar.com

Customer Support Phone: +86 4008880296

Customer Service Hours: 8:00 AM – 10:00 PM Daily