Privacy Policy

This Privacy Policy applies to zunqivar.com, operated by Guangzhou Xiangying E-commerce Co., Ltd. under the brand 𝒛𝒖𝒏𝒒𝒊𝒗𝒂𝒓™.

We respect the importance of personal information and aim to explain our data practices in a clear and understandable way.

This policy applies when you browse our website, purchase household products, communicate with us, or otherwise interact with our online store.

Depending on how you use our website, we may collect the following categories of personal information:

• Contact information: name, email address, telephone number, and shipping or billing address.
• Order information: purchased products, order details, delivery information, and transaction history.
• Payment-related information: payment status, transaction references, and information made available by our payment service providers.
• Customer communications: messages, inquiries, feedback, and information you provide when contacting our support team.
• Technical information: IP address, browser type, device information, and website interaction data.

We collect information as reasonably necessary for the purposes described in this policy.

Personal information may be collected directly when you:

• Place an order on our website.
• Enter shipping or billing details.
• Contact our customer support team.
• Submit a return or refund request.
• Subscribe to communications, where available.

Certain technical information may also be collected automatically through cookies, similar technologies, and website service providers.

We may receive relevant information from payment, shipping, and other service providers involved in processing your order.

We may use personal information for the following purposes:

• Processing purchases and managing customer orders.
• Arranging shipment and delivery of household goods.
• Sending order confirmations and shipping updates.
• Responding to customer inquiries and support requests.
• Reviewing returns, refunds, and order issues.
• Maintaining website functionality and improving the shopping experience.
• Detecting fraudulent activity and protecting our services.
• Complying with applicable legal obligations.
• Sending marketing communications where permitted by law.

Where applicable data protection laws require a legal basis for processing personal information, we may rely on:

• Contractual necessity: to process and fulfill customer purchases.
• Legitimate interests: to maintain our website, provide support, and protect against fraud, where permitted.
• Legal obligations: to comply with applicable recordkeeping and other legal requirements.
• Consent: where consent is required, including for certain marketing or cookie activities.

We may share relevant personal information with third parties that help operate our online store and fulfill customer orders.

These may include:

• Ecommerce platform and website service providers.
• Payment processors and transaction service providers.
• Shipping carriers and fulfillment providers.
• Technical support, analytics, and security providers.
• Professional advisers and public authorities where legally required.

Information is shared for relevant business purposes and subject to applicable legal requirements.

Our online store uses Shopify ecommerce services to support website operation, shopping cart functionality, checkout, and order management.

Shopify and other service providers may process personal information in connection with these services.

Their handling of personal information may also be governed by their own privacy notices and applicable service terms.

Our website may use cookies and similar technologies to support essential store functions and understand website usage.

Depending on the services enabled, these technologies may help with:

• Shopping cart and checkout functionality.
• Website performance and security.
• Remembering certain visitor preferences.
• Website analytics and performance measurement.
• Advertising or marketing activities, where enabled and permitted.

You may be able to manage certain cookies through your browser settings or available website privacy controls.

Where permitted by law, we may send information about store updates, household products, or promotional offers.

If you receive marketing emails, you may opt out by using the unsubscribe instructions provided in those messages, where available.

Opting out of marketing does not necessarily prevent us from sending essential order or service communications.

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the personal information we process.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take appropriate care when sharing personal information online.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on the nature of the information, customer transactions, applicable legal requirements, and legitimate business needs.

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

Because our business uses ecommerce and third-party service providers, personal information may be processed in countries outside your place of residence.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate transfer mechanisms or protections.

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include:

• Requesting access to personal information held about you.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information, where applicable.
• Objecting to or restricting certain processing activities.
• Requesting data portability where legally available.
• Withdrawing consent where processing is based on consent.
• Exercising applicable rights concerning certain data sharing or targeted advertising.

To submit a privacy request, please contact service@zunqivar.com.

We may need to verify your identity before completing certain requests.

Our online store is intended for general household shopping and is not directed specifically toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information inappropriately, please contact our customer support team.

Our website may contain links to external websites or services that we do not control.

This Privacy Policy does not govern the privacy practices of unrelated third-party websites.

We encourage you to review the privacy notices of any external services you visit.

We may update this Privacy Policy to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be made available on this page.

We encourage visitors to review this policy periodically for the latest information.

If you have questions about this Privacy Policy, how your personal information is handled, or your applicable privacy rights, please contact us.

Customer Support Email: service@zunqivar.com

Customer Support Phone: +86 4008880296

Customer Service Hours: 8:00 AM – 10:00 PM Daily