Shipping Policy

This policy applies to orders placed at zunqivar.com, operated by Guangzhou Xiangying E-commerce Co., Ltd. under the brand 𝒛𝒖𝒏𝒒𝒊𝒗𝒂𝒓™.

The standard delivery estimates below apply to eligible addresses in the contiguous United States. Availability for other destinations depends on the shipping options offered at checkout.

Please review the delivery address, shipping method, estimated timing and final shipping charge before completing your purchase. If a product or shipping option has a different lead time, it will be disclosed before you place the order.

Orders are normally processed and dispatched within 1–3 business days after payment confirmation. Processing includes checking product availability, preparing the items and packing the shipment.

Business days are Monday through Friday, excluding applicable public holidays. Processing is counted from the next business day after payment confirmation. Orders placed on a weekend or public holiday begin processing on the next business day.

Processing time is separate from transit time. Creating a shipping label does not mean the parcel has already been handed to the carrier.

If we cannot dispatch your order within the stated processing period, we will notify you using the contact details supplied with your order, provide a revised estimate and explain your options, including cancellation and a refund for unshipped items.

Standard U.S. shipping is available to eligible delivery addresses in the 48 contiguous United States where a shipping option is offered at checkout.

Alaska, Hawaii, U.S. territories, P.O. boxes and APO/FPO/DPO addresses may have limited shipping availability. Please check whether checkout accepts your address and displays a shipping option. The standard 5–10-business-day transit estimate does not apply to these destinations.

If you are ordering outside the contiguous United States, contact us before ordering if a delivery estimate is not shown. We will confirm availability and the estimated timing for your destination.

A destination is not supported if no shipping option is available for the address at checkout. Please do not use an alternative address unless you can receive the parcel there.

For standard shipping to eligible addresses in the contiguous United States, estimated transit is 5–10 business days after dispatch.

Including normal processing, the estimated total time from payment confirmation to delivery is approximately 6–13 business days. Weekends and applicable public holidays are not included.

Delivery estimates are not guaranteed arrival dates. Weather, carrier disruptions, customs procedures where applicable and peak shipping periods can affect transit. If we learn of a material delay, we will provide an update and help you review the available options.

Shipping charges are calculated and displayed at checkout before payment. The amount may depend on your destination, the items ordered and the available shipping service.

If your order qualifies for a free-shipping offer, the applicable terms and discount will be displayed on the website or at checkout. Free shipping is not automatically included with every order.

Please review the final order summary for product prices, shipping charges and applicable taxes. We will not substitute a more expensive shipping service or add a shipping charge after payment without your agreement.

Please check your recipient name, street address, apartment or unit number, ZIP code and contact information before placing your order.

If you need to correct an address or cancel an order, contact service@zunqivar.com as soon as possible and include your order number. We will check whether the order can still be changed before dispatch.

Once a parcel has been dispatched, an address change or cancellation may no longer be possible. We can help you review available carrier options or the return process.

If a parcel is returned because the address was incomplete or incorrect, we will contact you to discuss redelivery or any applicable refund. Any proposed redelivery charge will be explained before you agree to it.

After dispatch, we send a shipment notification with the available tracking number or tracking link to the email address supplied with your order. Please check your spam or junk folder if you do not see it.

Please allow 24–48 hours for the first tracking update to appear. A label-created message may appear before the carrier scans the parcel.

If tracking still shows no carrier activity 3 business days after the shipment notification, contact us with your order number so we can check the dispatch status.

If you have not received a shipment notification after the normal 1–3-business-day processing period, contact our customer care team for an update.

If a standard contiguous U.S. shipment has not arrived within 10 business days after dispatch, or by a different delivery estimate disclosed for your order, contact us with your order number and tracking details.

We will review the tracking information, investigate with the shipping provider where appropriate and explain the next steps. You can contact us sooner if tracking shows a delivery exception or another problem.

Carrier delays do not remove any rights you may have under applicable consumer law. We will not require you to wait indefinitely without a resolution.

If your parcel appears to be lost in transit, contact our customer care team. We will help investigate the shipment with the carrier; you do not need to resolve the carrier inquiry on your own.

Please provide your order number, shipping address and tracking number, if available.

If the shipment is confirmed lost before delivery, we will arrange a replacement at no additional shipping cost or issue a refund for the undelivered items and associated shipping charges, as appropriate and in accordance with applicable law.

If tracking shows delivered but you cannot find the parcel, check the delivery location, mailbox, building reception and any carrier delivery photograph or notice. You may also wish to ask household members whether they accepted it.

If you still cannot locate the parcel, contact us promptly with your order number and tracking details. We will review the delivery information and assist with a carrier inquiry.

A delivered tracking scan does not automatically close your request. We will consider the available evidence and explain the appropriate resolution without limiting your applicable consumer rights.

If an item arrives damaged, is incorrect or is missing from your shipment, contact our customer care team as soon as you notice the issue.

To help us investigate, please provide:

• Your order number.
• A brief description of the problem.
• Photographs of the item, packaging and shipping label, where available.

Please retain the packaging while we review the issue if it is practical to do so. Our team will explain replacement, return or refund options under our Return & Refund Policy and applicable consumer law.

International delivery is available only where a shipping option is offered for your destination at checkout. The standard contiguous U.S. delivery estimate does not apply to international orders.

Please review the destination-specific estimate before purchase or contact us for confirmation if one is not displayed. Customs clearance and local delivery arrangements can affect transit.

Where import duties, taxes or carrier clearance fees may apply, please review the information provided at checkout. If responsibility for these charges is unclear, contact us before ordering.

Items from the same order may occasionally be dispatched in separate parcels. If this happens, available tracking information will be provided for each parcel, and deliveries may arrive on different days.

We do not charge additional shipping solely because we split your order into separate parcels. Contact us if an item has not arrived within the estimate provided for that shipment.

For return eligibility, return instructions and refund procedures, please review our Return & Refund Policy .

Contact customer support before sending an item back. Our registered business address is not automatically the designated return address; we will provide the correct instructions for your request.

Nothing in this Shipping Policy limits rights or remedies that cannot be excluded under applicable consumer law.

For help with processing, tracking, address changes or a delivery concern, contact our customer care team:

Email: service@zunqivar.com
Phone: +86 4008880296
Customer Service Hours: 8:00 AM – 10:00 PM Daily

Please include your order number and relevant shipment details. Customer service hours are separate from the business days used to calculate processing and delivery estimates.